STORE POLICY

Customer Care

We at Centour Travel understand that you might have questions or queries and we strive to answer them as best as we can. If you have an urgent query, please email anchor@centourtravel.com or use the chat function on this website. We will get back to you as soon as possible within 24 hours. 

Privacy & Safety

Centour Travel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Our aim is not just to comply with privacy law, but to be forthright and to earn your trust.


Please note that we are not responsible for the privacy practices of such other websites, applications, and other services and we advise you to read the privacy statements of such websites, applications, and other services you visit which collects personal information.

What we collect

We may collect the following information, including but not limited to:

  • name

  • contact information including email address

  • demographic information such as postcode, preferences, and interests

  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

 

We require this information to understand your needs, provide you with better service, and in particular, the following reasons:

  • Internal record keeping;

  • We may use the information to improve our products and services;

  • To send you notices, information, promotions and updates including marketing and advertising materials in relation to our goods and services and those of third party organizations selected by us.

  • To provide goods and services by us or by our designated representatives and/or business partners to you or to parties designated by you and matters ancillary thereto.

  • To verify and process payment when you purchase goods and services from us.

  • For verification and record of your personal particulars including comparing it with information from other sources and using the information to communicate with you.

  • To conduct statistical analysis of the users of the site including the number of users, the frequency of use, profile of users and using such analysis for our business plans, the enhancement of our products and services, targeted advertisements, and conveying such information in broad terms (but not information in relation to specific individuals) to third parties who have or propose to have business dealings with us.

  • To comply with any request from any third party or any order of court or directive from authorities investigating any alleged offense, misdeeds, and/or abuse or for the purposes of taking legal action against any users.

 

If you have previously agreed to us using your personal information and may have changed your mind, do contact us at any time by emailing us at anchor@centourtravel.com

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

Cookies

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Changes to this Privacy Policy

Centour Travel may amend this policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting an announcement on our platforms. You agree that such posting will constitute sufficient and adequate notice to you of the changes. You agree that your continued use of our products and services after such amendment will constitute your acceptance and agreement to be bound by the modified policy.

 

Release

 

This policy is subject to any existing laws of the Republic of Singapore in relation to the protection of information and if required by any lawful authority for any legal purposes such as the enforcement of any laws or to prevent the breaching of any laws, we shall release all such information as is legally required by the requisite and lawful authority in accordance with the directions of the lawful court of the competent jurisdiction.

Payment Methods

- Credit / Debit Cards 
- PAYPAL

- Offline Payments (Bank Transfer, PayNow) - Proof of payment must be sent before confirmation of order/booking of workshop slot.