FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Mask

How are the masks made?


Each masks are hand cut and sewn with printed patterned fabrics with inner premium cotton or muslin lining. Because each masks are cut from a larger piece of patterned fabric, the designs differ from each other.




Can i customise an order?


Unfortunately no you can't but we hope to add the choice to get a custom order soon... so stay tuned!




Do you have sizes for your mask


The mask size is stated in each product picture and discription and fits both males and females. The elastic ear loops are also adjustable and removable to fit individual preferences and size. Suitable for: Most adult males & females (not recommended for males with larger faces).




Can I ask about mask care?


Wash your mask after every use. Handwash in warm water. Do not bleach or tumble dry. Do not iron or dry clean. If need be, reshape while the mask is damp.




Does the mask have a filter pocket?


Yes! The filter pocket is made from premium cotton/muslin that can fit loose PM 2.5 filter sheet or your own disposable mask for filter options.




Can I ask about refunds, exchanges?


Unfortunately, no exchange or refunds will be accepted due to hygiene reasons. Please do consider carefully before purchase.




Can I ask about shipping?


We only ship to Singapore at a flat fee of $4 for trackable shipment. We offer free shipping for purchase of 2 mask and above!





Workshops

Can I ask about refunds?


A refund of 50% of the workshop fee will be issued for all the cancellations made in writing and received less than 7 days prior to the workshop date. Cancellation for your slot for this workshop due to any COVID-19 related reasons would only be allowed full refund at our own discretion on a case-by-case basis. No refunds or credits will be issued for No Shows on the day of the workshop.




Can I ask about the preventive measures arranged for the workshops?


In order to ensure that our premises comply with the government's recommendations for safe reopening, we are keeping it at a maximum of 8 pax for this session and all studio users must comply with the following:⁣⁣ • Check in and out using the SafeEntry check-in system posted at the studio entrance.⁣ • ⁣Compulsory temperature check upon entry.⁣ ⁣• Wear masks at all times.⁣ We ask that you refrain from attending this upcoming workshop session if; • You have travelled in the last 14 days. • You are feeling unwell. •You have had a fever of 37.5ºC or higher.




How often will these workshops run?


We will open workshops based on interests, so it depends on public interests. We are still in the midst of planning for future activities, so stay tuned!




Are you able to organise a private workshop for me?


Definitely! Do let us know what you need and we will see if we can work something out for you!